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Privacy Policy

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Preamble

This Policy is our Privacy Policy and is governed by data privacy and protection legislation enacted in Zambia; the Data Protection Act No. 3 of 2021, the Electronic Communications and Transactions Act No. 4 of 2021 among others.
The Privacy Policy will define how ZAMCASH will handle and deal with personal information including sensitive personal data or information accessed or generated during the provision of its services.

Consent

By visiting the website, www.zamcash.com, www.zamcash.co, www.zamcash.co.zm (“Website”) or the ZAMCASH mobile and/or web application (the “App”) (collectively, the “Platform”) or accessing the services provided by us (“Services”) you agree to be bound by the terms and conditions of this Privacy Policy.
By mere access to the Platform or any part thereof, you signify your assent to this Privacy Policy and consent to the processing of your personally identifiable information (Personal Information, Sensitive Personal Data or Information) to Biu Capital Limited (“we” or “our” or “us” or “ZAMCASH”). This Privacy Policy is incorporated into and subject to the Terms of Use of the Platform.

Users of the Privacy Policy

For the purpose of this Privacy Policy, the users of the Services may be customers/consumers/buyers/ or any other persons using Services or accessing our Platform (“user” or “you” or “your”).

Warning

If you do not agree to this Privacy Policy or any part thereof, please do not use/ access/download or install the Platform or any part thereof. It is important that you read the Privacy Policy carefully because anytime you use our services, you consent to the practices/ policies that we have set out in this Privacy Policy.

Platforms Applicable to

This privacy statement is applicable to the website of ZAMCASH, or any online/mobile application that refers to or links to this Privacy Policy (collectively, our “Services”).

Devices Applicable to

This Privacy Policy applies regardless of whether you use a computer, mobile phone, tablet, or television or any other media or computer resource to access our Services.

Personal Information Collection including Device information and Location.

Personal Information, means and includes all information that can be linked to a specific individual or to the identity of any individual, including but not limited to, name, address, mailing address, telephone number, email ID, bank account details including details linked to credit/debit payment instruments, information about your mobile phone, any details that may have been voluntarily provided by the customer, whether to Credit Information Bureau of Zambia or any other agency including any other Credit Information Companies. Information obtained with consent from your mobile device such as device location, device information (including storage, model, installed apps, wifi, and mobile network) transactional and promotional SMSs, communication information including contacts and call logs.

Use of Personal Information and Installed Applications.

The Personal Information we collect from you will be used to allow us to perform the services requested from us.
We may use your Personal Information to:
  a)  Facilitate your use of the Website’s Services, and/or access to the registration of your Website account, if any;
  b)  Verify your identity and contact details;
  c)  Provide our Services;
  d)  Process transactions and send notices about your transactions;
  e)  Contact you and update you on the performance of our Services;
  f)  Communicate with you and process your requests;
  g)  Offer surveys, promotions, and marketing communications;
  h)  Improve our Website content and layout;
  i)  Improve our Services;
  j)  Provide electronic funds transfer services, credit card account processing and related services;
  k)  Contact supplied personal references to verify accuracy of information and coordinate as to the identity and personal circumstances of the client;
  l)  Respond to any inquiries, comments, or concerns regarding our Services;
  m)  Provide Customer Support;
  n)  Collection of delinquent accounts;
  o)  Exercise the Company’s legal rights for the protection of its interests;
  p)  Other specified and legitimate purposes determined and declared before, or as soon as reasonably practicable after collection of the Personal Information.

We do not share your Personal Information with any third parties for their business purposes, such as, including without limitation, marketing and advertising without your express consent and authorization.

We use personal information and installed applications details to provide you with personal loan you explicitly requested for, to resolve disputes, troubleshoot concerns, help promote safe services, assess your interest in our services, inform you about offers, products, services, updates, customize your experience, detect and protect us against errors, fraud and other criminal activity, enforce our terms and conditions, etc.

We may also use your personal information to send you offer regarding various services/facilities which Biu Captial Limited or its group companies may, from time to time, launch.

We may occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, gender, etc.). We use this data to customize your experience at ZAMCASH

Camera Microphone and Storage access

We require camera access to scan and capture the required KYC documents thereby allowing us to auto-fill relevant fields.

We require microphone permissions to enable a two-way communication with you for the purpose of performing and completing your KYC. Your audio shall be recorded for regulatory purpose.

We require storage permission so that your KYC and other relevant documents can be securely downloaded and saved on your phone. You can then easily upload the correct KYC related documents for faster loan application details filling and disbursal process

Disclosure

We will not voluntarily disclose your personal information to any third party but in exceptional circumstances, we may do so if we are required by a court order, by Government Authorities, by law enforcement authorities or by other legal processes or where it becomes necessary to do so to protect the rights or property of ZAMCASH and/or Biu Capital, etc. We may also disclose your information to a third party as part of a merger or transfer or any restructuring.

Cookies

A “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. ZAMCASH uses cookie and tracking technology depending on the features offered. No personal information/ data/details will be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Password Policy

ZAMCASH requires that you protect your privacy by maintaining the secrecy of the username and password you use for any of our Services. ZAMCASH shall not be responsible for any loss you incur as a result of your failure to keep your username and password secret.

Changes to this Privacy Policy

ZAMCASH reserves the right to change or update this Privacy Policy or any other part of our policies/practices at any time without giving any prior notification; hence, you are requested to review the Privacy Policy periodically, to make sure that you are aware of any such changes.
This Privacy Policy shall apply uniformly to the ZAMCASH website and mobile applications or any other media used for its Services. Any changes or updates will be effective immediately upon posting the same on our web site.

Consent to International Transfer of Data

By using or participating in any Service and/or providing us with your information, you consent to the collection, transfer, storage and processing of your information outside Zambia, consistent with this Privacy Policy.
Please note that the data protection laws of countries to which your information may be transferred shall be at same level as that of Zambia.

Data Retention

We take reasonable steps to ensure that information about you is available only for so long as is necessary for the purpose for which it is processed, or longer if required under any contract, by applicable law, or for statistical purposes, subject to appropriate safeguards.

Third-Party Links and Content on Our Services

Our Services may link to third-party websites and services that are outside our control. Further, ZAMCASH, its group companies, its affiliates, and their directors and employees (“ZAMCASH Group”) accept no liability and will not be liable for any loss or damage arising directly or indirectly (including special, incidental or consequential, punitive, or exemplary loss, damage or expenses) from your use of any mobile application or any site or inability to use by any party, howsoever arising, and including any loss, damage or expense arising from, but not limited to, any defect, error, omission, interruption, imperfection, fault, mistake or inaccuracy with any mobile or online application, its contents (material, information, data, money market movements, news items, etc.) or associated services, or due to unavailability of any application or any part thereof or any contents or associated services even if ZAMCASH Group are advised of the possibility of such damages, losses or expenses.

Intellectual Property Rights

Please note that ZAMCASH retains all rights (including copyrights, trademarks, patents as well as any other intellectual property right) in relation to all information provided on or via this web site (including all texts, graphics and logos).

Consent to collection and use of information

You consent to the collection and use of the information you disclose to ZAMCASH in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this Privacy Policy.

Disclaimer

Kindly note that ZAMCASH does not collect personal information about individuals except when such individuals specifically provide such information on a voluntary basis. Upon such voluntary disclosure of personal information, we may further verify, collate or receive information about you from publicly and commercially available sources (as permitted by law), which we may combine with other information we receive from you.

We may also receive information about you from third-party social networking services if you are already connected with those services. ZAMCASH shall, at all times, ensure to implement reasonable security practices and procedures (such as managerial, operational, physical and technical) for the purpose of protection and safeguarding of your personal data and information as the same is of vital importance to ZAMCASH.

At ZAMCASH, we are strongly committed to protecting the personal and financial information that you submit to us. Personal information of individual users will not be sold or otherwise transferred to unaffiliated third parties without your approval at the time of collection.

However, please note that although we take reasonable steps to protect your information, no website, internet transmission, computer system or wireless connection is completely secure.

ZAMCASH shall ensure to safeguard the security and confidentiality of any information you share with us. Any of your personally identifiable information obtained by us shall not be used or shared other than for the purposes to which you consent.

However, despite our utmost efforts to protect your personal information, ZAMCASH cannot warrant the security of any information you transmit to us through our online services/ applications. By accepting this Privacy Policy, you accept that such transmission of your personal information is done at your own risk.

Your information/inputs/queries as a registered user are required to serve you better and the same shall not be shared with anyone without your consent. However, we may disclose your personal data to agents or contractors of ZAMCASH and/or its group companies/affiliates to enable processing of transactions or communications with you “on need” basis. Your aforesaid information may be further used for assessment and analysis of our market, customers, products, and services and to understand the way people use our Services so that we can improve them and develop new products and services.

However, it shall be on the basis that the agents are required to keep the information confidential and will not use the information for any other purpose other than to carry out the services they are performing for ZAMCASH and/or its group companies/affiliates.

No contractual obligation

Please note that this Privacy Policy does not create any contractual or other legal rights in or on behalf of any party, nor is it intended to do so.

Zamcash Public Caution

This is to caution the public that some unscrupulous persons posing themselves as employees/representatives/agents of Biu Capital Limited/Zamcash, with an ulterior motive to earn wrongful gain and/or cheat the prospective public. They are fraudulently offering online loans on social media platforms such as Facebook. They are soliciting them for loans using Biu Capital Limited’s products ZAMCASH by asking for deposits of specific amounts via Mobile money other means of money transfer. These people are also authorizedly using the ZAMCASH name, trademark, and logos belonging to Biu Capital Limited to tarnish the image and reputation of Biu Capital Limited.

We wish to caution the general public that Zamcash/Biu Capital Limited have not appointed nor authorized any person or agency to give out online loans via social media or any other website other than presented below or to use the name, trademark and logos of our company and products.
The public, in general, is also advised not to fall prey to such fraudulent activities. Zamcash does not ask, solicit and accept any monies in any form from the general public that are applying or wish to apply for a loan with us, whether online or otherwise, as a registration requirement. Zamcash/Biu Capital Limited bears no responsibility for deposits/withdrawn from there in response to such offers.

Kindly note that Biu Capital limited follows the process, client will need to click on our website link www.zamcash.com which provides steps and guidelines on how to apply as well as information required in order to submit loan application successfully and if face any challenges our customer care numbers are provided on the websites. Our website is very secure and no third parties involved.
Under Promotions we have the invite friends referral promotion. The referee can only share their generated link on their profile and not obtain any details or information from the invitee. You can contact our customer care hotline on the website for more guidance and assistant.

Anyone dealing with fake social media platforms would be doing so at his / her own risk, and Biu Capital Limited will not be held responsible for any loss or damage suffered by such persons, directly or indirectly. The company strongly recommends that potential loan applicants not respond to such solicitations from the many fake social media groups purporting to be Zamcash.

Should you come across any fraudulent pages or have any information regarding solicitation for loans with our product, Biumoney Capital Limited, please assist us in taking appropriate action to curb such mala fide activities.



Risk & Compliance Department
Biu Capital Limited

For further information please contact:
Tel: +260 766279648 / +260 763533080
Email:customercare.zamcash@gmail.com
Website: https://www.zamcash.co.zm

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